When people think of marketing, we tend to think of the creative. We think of bright graphics and clever headlines, of scary-accurate Google ads and commercials we liked the first 5 times and then got tired of. And, oddly, billboards. Everyone thinks billboards are a bigger part of marketing than they are.
What people don’t tend to think about is how that creative comes to be. I’m not talking about brainstorm sessions or dramatic Mad Men-esque concept pitches. I’m talking about the relationships that happen between the real-life people at companies and the real-life marketers who have to trust each other enough to pull off something memorable, meaningful and moving.